退款政策
Returns & Refunds
We want you to enjoy creating with ZenArtio. If you are not satisfied with your purchase, you may request a return within 30 days of receiving your order.
Return Eligibility
To be eligible for a return, your item must be unused, unstarted, and in its original condition and packaging. All kit components, including the art base, paints, brushes, tools, and accessories, must be complete and unused.
Because our DIY art kits contain consumable materials, kits that have been started, painted, mixed, opened for use, or are missing components cannot be returned unless the item arrived damaged, defective, incomplete, or incorrect.
How to Request a Return
To request a return, please contact us at ZenArtio@outlook.com before sending any item back.
Please include your order number and reason for the return. If your item arrived damaged, defective, incomplete, or incorrect, please also include clear photos of the product and its packaging so we can review the issue.
Once your return request is approved, we will provide you with return instructions. Items sent back to us without first requesting a return may not be accepted.
Return Shipping
For returns due to a change of mind or other reasons not caused by ZenArtio, customers are responsible for return shipping costs.
If your order arrives damaged, defective, incomplete, or incorrect, please contact us at ZenArtio@outlook.com. We will review the issue and provide an appropriate solution, which may include replacement parts, a replacement product, or a refund, depending on the circumstances.
Damaged, Defective, or Incorrect Orders
Please inspect your order after delivery. If your item is damaged, defective, incomplete, or incorrect, contact us as soon as possible at ZenArtio@outlook.com so we can evaluate the issue and make it right.
Please include your order number and clear photos showing the issue whenever possible.
Refunds
Once we receive and inspect an approved return, we will notify you of the refund status.
If your refund is approved, it will be issued to your original payment method. Please note that your bank, credit card company, or payment provider may require additional time to process and post the refund.
Original shipping charges are generally non-refundable unless the return is due to an error on our part or the product arrived damaged or defective.
Order Cancellations
If you need to cancel or change your order, please contact us at ZenArtio@outlook.com as soon as possible.
We will do our best to accommodate your request, but we cannot guarantee that an order can be changed or canceled once it has entered processing or has already been shipped.
Contact Us
If you have any questions about returns, refunds, damaged items, or your order, please contact us at: